Payments & Service Policy
Last updated: October 28, 2025
At ScrollPilotNYC, we’re committed to transparency and professionalism in all client partnerships. This page outlines our policies regarding payments, cancellations, and project delivery to ensure a smooth working relationship.
Payment Terms
All payments are processed based on the agreed project proposal or service package.
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A 50% deposit is required before the start of any project unless stated otherwise.
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The remaining balance is due upon completion of deliverables, before final files or access are provided.
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For recurring services, payments are due at the start of each billing cycle.
Accepted payment methods include credit/debit cards, bank transfer, or other approved channels.
Non-Refundable Policy
Because ScrollPilotNYC provides digital marketing, content, and creative services — all of which require time, labor, and expertise — payments made are non-refundable once work has begun.
However, if a project has not yet entered the production or execution phase, a partial credit or rescheduling may be discussed at the discretion of our management team.
Project Cancellations
If a client chooses to cancel a project mid-way:
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Work completed up to that point will be billed accordingly.
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Any unused portion of the payment may be credited toward future projects if approved by ScrollPilotNYC.
If ScrollPilotNYC must cancel a project for any reason beyond the client’s control, a full or partial refund will be issued depending on progress and deliverables already provided.
Revisions and Edits
Each service or package includes a specified number of revisions (outlined in the project agreement). Additional revisions beyond that scope may incur extra fees.
We always strive to ensure client satisfaction through collaboration and open communication during each phase of the project.
What to include in the Refund Policy
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much much more.
Project Cancellations
If a client chooses to cancel a project mid-way:
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Work completed up to that point will be billed accordingly.
-
Any unused portion of the payment may be credited toward future projects if approved by ScrollPilotNYC.
If ScrollPilotNYC must cancel a project for any reason beyond the client’s control, a full or partial refund will be issued depending on progress and deliverables already provided.
Revisions and Edits
Each service or package includes a specified number of revisions (outlined in the project agreement). Additional revisions beyond that scope may incur extra fees.
We always strive to ensure client satisfaction through collaboration and open communication during each phase of the project.
Delivery Timelines
Timelines for deliverables are outlined in each contract or proposal. Delays caused by late approvals, missing information, or client-requested changes may affect final delivery dates.
Questions and Support
If you have questions about payments or service adjustments, please contact us directly:
ScrollPilotNYC
📧 indo@scrollpilotnyc.com
📞 +1 631-350-5304
🌐 www.scrollpilotnyc.com